Sniffs & Licks
Last Updated: March 6, 2025
Welcome to Sniffs & Licks (“Platform”, “Company”, “We”, “Our”, “Us”). These Terms and Conditions (“Terms”) govern your access to and use of the website www.sniffsandlicks.in, mobile applications, and related services (collectively referred to as the “Platform”).
By accessing, browsing, or using the Platform, you (“User”, “Pet Parent”, “Customer”, or “Vendor”) agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use the Platform.
Sniffs & Licks is a technology marketplace platform that connects pet parents with independent vendors and service providers offering pet-related products and services including but not limited to:
Sniffs & Licks does not directly manufacture, sell, or provide services unless explicitly stated. The Platform acts solely as an intermediary to facilitate transactions between Users and Vendors.
To use the Platform, you must:
Sniffs & Licks reserves the right to suspend or terminate accounts that violate these eligibility requirements.
Users may be required to create an account to access certain features of the Platform. Users agree to:
Sniffs & Licks shall not be responsible for losses arising from unauthorized use of user accounts.
Sniffs & Licks operates solely as a technology intermediary connecting Users with independent Vendors. The Platform:
All products and services listed on the Platform are provided directly by Vendors, who are solely responsible for fulfillment, safety, quality, and compliance.
Vendors registered on the Platform are independent service providers and sellers. Vendors are solely responsible for:
Sniffs & Licks does not assume responsibility for vendor negligence, misconduct, or service failures.
Pet parents using the Platform agree to:
Users acknowledge that pets may react unpredictably during grooming, training, or other services. Sniffs & Licks shall not be responsible for:
Pet parents shall remain liable for damages caused by their pets.
Users may book services through the Platform. Upon booking:
Sniffs & Licks does not guarantee service availability at all times.
Users may cancel bookings subject to the following conditions:
User Cancellation:
Vendor Cancellation:
Sniffs & Licks reserves the right to cancel bookings due to safety concerns or operational reasons.
Eligible Refund Cases:
Non-Refundable Cases:
Approved refunds may take 5–7 business days to process depending on the payment provider.
Eligible Returns:
Non-Eligible Returns:
Return requests must be submitted within 48 hours of delivery.
Delivery timelines displayed on the Platform are estimated timelines only. Delays may occur due to:
Sniffs & Licks shall not be responsible for delivery delays beyond reasonable control.
Payments may be made through integrated third-party payment gateways. Users agree that:
Users acknowledge that pet services such as grooming, training, or daycare involve interaction with animals which may carry inherent risks. Possible risks include:
By booking services through the Platform, users acknowledge and accept these risks. Sniffs & Licks shall not be liable for unforeseen pet reactions.
Any veterinary professionals listed on the Platform operate independently. Sniffs & Licks:
Users should consult qualified professionals before making medical decisions for their pets.
To the maximum extent permitted by law, Sniffs & Licks shall not be liable for:
The Platform's liability, if any, shall be limited to the amount paid by the user for the specific transaction.
Sniffs & Licks reserves the right to:
However, the Platform is not responsible for vendor behavior or service outcomes.
Users may submit reviews and ratings regarding vendors. Users agree that reviews:
Sniffs & Licks reserves the right to remove reviews that violate these policies.
All content on the Platform including but not limited to:
is the intellectual property of Sniffs & Licks and protected under applicable laws. Users may not reproduce or distribute Platform content without written permission.
User data collection, processing, and storage are governed by the Platform's Privacy Policy. By using the Platform, users consent to the collection and use of their information as described in the Privacy Policy.
Sniffs & Licks reserves the right to suspend or terminate accounts for:
The Platform may take such action without prior notice.
Sniffs & Licks shall not be liable for delays or failures resulting from events beyond reasonable control including but not limited to:
Users agree to indemnify and hold harmless Sniffs & Licks, its directors, employees, and affiliates from any claims, damages, liabilities, or expenses arising from:
Sniffs & Licks reserves the right to modify, update, or discontinue features of the Platform at any time without prior notice. Continued use of the Platform after updates constitutes acceptance of revised Terms.
In the event of disputes arising from the use of the Platform:
These Terms shall be governed by the laws of India. Any legal disputes shall be subject to the exclusive jurisdiction of courts located in Bangalore, Karnataka.
For any questions or concerns regarding these Terms, users may contact:
Sniffs & Licks
Website: www.sniffsandlicks.in
Email: ankit.kohli@sniffsandlicks.in